Frequently Asked Questions

How do I contact someone about Lipsmacker.com?
Please email us at customercare@lipsmacker.com or feel free to call us toll free at (844) 846-7917.
Can I order my Lipsmackers over the phone?
Unfortunately, you cannot purchase any Lipsmacker products over the phone at this time.
Can I add something to my order once I already checked out from Lipsmacker.com?
Once you have checked out from Lipsmacker.com your order is final. There can be no changes to the order.
How do I know that my order is processing?
Once you have placed your order on Lipsmacker.com, you will receive a confirmation email from us. This email will ensure that your order is processing in our system. If you do not receive a confirmation email, please email us at customercare@lipsmacker.com or feel free to call us toll free at (844) 846-7917.
I saw that my order is “On Hold”, what does that mean?
Once we have printed your packing slip and are in the process of filling your order, we will always switch your order from “Processing” to “On Hold”. Depending on what day of the week you have ordered, your purchase should only be “On Hold” for a maximum of 72 hours. If your order is still “On Hold” after this time, most likely we are awaiting a shipment of product to complete your order. Also, please email us at customercare@lipsmacker.com or feel free to call us toll free at (844) 846-7917. if you have any questions.
When will my order be shipped?
Once we have filled and shipped your order, you will receive a shipping confirmation email that will also give you a FedEx tracking number of your shipment. This process should occur within 72 hours of your purchase. If you have any questions, please email us at customercare@lipsmacker.com or feel free to call us toll free at (844) 846-7917.
What if I did not receive an email with my tracking information?
If you did not receive an email containing your tracking information, please email us at customercare@lipsmacker.com or feel free to call us toll free at (844) 846-7917.
What if my tracking information given to me does not work?
In this case, please allow at least 12 hours for your tracking information to be updated on FedEx.com. If you are still unable to track your package, please email us at customercare@lipsmacker.com or feel free to call us toll free at (844) 846-7917.
How long does it usually take for my package to arrive to me?
Usually, shipments take between 7-10 days to arrive at its intended destination.
What if I have not received my package after 10 days?
If you still have not received your package, we may need to take a missing package claim with FedEx. In this event, please email us at customercare@lipsmacker.com or feel free to call us toll free at (844) 846-7917.
What if my tracking information says there was a delivery exception on my shipment?
In this case, your package was not delivered because it required additional services to reach you. For this type of problem, your package is usually at your local Fed Ex location. Feel free to call FedEx at (800) 463-3339 and have your tracking number available.
What if I received my package and I did not receive the items that I ordered?
In this case, please email us at customercare@lipsmacker.com or feel free to call us toll free at (844) 846-7917.
What benefits do Lip Smackers have?
In addition to their delicious taste and great smell, Lip Smackers have an effective conditioning formula. The multiple moisturizers and special emollients keep your lips soft, shiny and moist, as they help prevent and guard against dry, chapped and cracked lips.
What are Lip Smackers made of?

Castor Oil - A natural oil obtained from cold pressing the seeds of the Castor plant (Ricinus Communis). This ingredient is an emollient, highly moisturizing and provides gloss to the lips.

Beeswax - A natural purified wax obtained from the honeycomb of the bee, Apis Mellifera. This ingredient gives the LiP SMACKER balm some of its rigidity and tack by providing a gel like structure.

Cetyl Acetate – A clear liquid ester that is light and lubricious, to give lips a soft feel.

Acetylated Lanolin Alcohol – A naturally derived emollient and conditioning agent that leaves lips with a luxurious smooth feel.

Candelilla Wax – A moisturizing, natural yellow wax derived from the Euphorbia Cerifera shrub. It provides lip balms with structure and helps lips retain moisture.

Flavor/Fragrance – Our flavors are specially designed for our products. They are comprised of both natural and artificial ingredients, all of which are GRAS (Generally Recognized As Safe) for use in cosmetic and food products. These ingredients give Lip Smackers the best flavors forever.

Polybutene - Provides lip balm with ‘tack’ and increases the wear time on the lips.

Sesame Oil - A natural oil obtained from the seeds of Sesamim Indicum plant. This oil provides lips with shine and emolliency.

Ozokerite - A white wax that adds rigidity and structure to the lip product.

Carnauba - A natural yellow wax obtained from the leaves and leaf buds of the Brazilian Wax Palm, Coperinicia Cerefera. It adds rigidity, structure and shine.

Mineral Oil - A refined liquid oil that adds emolliency and helps lips retain moisture.

Hydrogenated Soy Glycerides – Derived from Soybean Oil. It adds structure and rigidity to the lip balm and conditions dry, chapped lips.

Wheat Germ Oil – Rich in natural vitamin E, this refined oil provides antioxidant properties for your lips.

Are there animal by-products in Lip Smackers?

Acetylated Lanolin Alcohol - Lanolin is a natural, renewable raw material derived from shorn wool. It is a cruelty free by-product of wool washing which, if not utilized, would increase environmental problems associated with disposal.

ABeeswax - The beeswax we use is collected from honey. Once honey is extracted, Beeswax is leftover and processed for the cosmetic industry. It is not obtained in an inhume way and is not detrimental to bees.

ACarmine – Carmine is a red colorant obtained from an insect called Cochineal that lives in cacti in South America and Mexico. It is used in some (not all) LiP SMACKER products.

Does Lip Smacker test on animals?

WE DO NOT TEST ON ANIMALS nor do any of the materials we buy have tests performed on animals.

LiP SMACKER does not use animal testing, either in-house or through outside contractors, for any safety or efficacy evaluations of our products.

At present, there are several test procedures available to LiP SMACKER that help us substantiate the safety and effectiveness of our products. All of these studies are conducted on human panelists, in a clinical setting, with physicians' supervision and documentation. Other tests include irritation and sensitization potential, light reactivity, exaggerated usage, drug effectiveness, claims substantiation and comparative claims support.

These extensive procedures are performed by trained professionals to ensure that LiP SMACKER products are safe and provide the consumer with the proper features and benefits.

Where are Lip Smackers made?
Lip Smacker lip balms are proudly made in the USA. All other Lip Smacker and Smackers products’ countries of origin are product specific but are formulated with our expert taste makers. We continue to deliver the same exceptional flavors that are loved by fans across the world. It’s our brand promise to deliver the “Best Flavor Forever” in all of our products.
Are Lip Smacker lip balms toxic if eaten?
All Lip Smacker balm formulas have been evaluated by a board certified toxicologist and have been deemed safe for use, and are FDA compliant. A remote possibility exists that a few individuals in the general population who are allergic to one or more of the ingredients in it, may exhibit a sensitization reaction on exposure. Please contact your physician for further medical advice.
Are my details secure?
Yes, LiPSMACKER.com strives to offer you a secure and convenient online shopping experience. Please refer to our Privacy Policy for more information.
Does anyone else see the information I provide Lipsmacker.com?
We respect your privacy. The information you provide will not be given to any third party as we do not sell, rent or otherwise pass on any of your details to other parties.