Frequently Asked Questions
Unfortunately, you cannot purchase any Lipsmacker products over the phone at this time.
Once you have checked out from lipsmacker.com your order is final. There can be no changes to the order.
Once you have placed your order on lipsmacker.skipdns.link, you will receive a confirmation email from us. This email will ensure that your order is processing in our system. If you do not receive a confirmation email, please email us at email@example.com or feel free to call us toll free at (844) 846-7917.
Once we have printed your packing slip and are in the process of filling your order, we will always switch your order from “Processing” to “On Hold”. Depending on what day of the week you have ordered, your purchase should only be “On Hold” for a maximum of 72 hours. If your order is still “On Hold” after this time, most likely we are awaiting a shipment of product to complete your order. Also, please email us at firstname.lastname@example.org or feel free to call us toll free at (844) 846-7917. if you have any questions.
Once we have filled and shipped your order, you will receive a shipping confirmation email that will also give you a tracking number of your shipment. This process should occur within 72 hours of your purchase. If you have any questions, please email us at email@example.com or feel free to call us toll free at (844) 846-7917.
In this case, please allow at least 12 hours for your tracking information to be updated. If you are still unable to track your package, please email us at firstname.lastname@example.org.
Usually, shipments take between 7-10 days to arrive at its intended destination.
In this case, your package was not delivered because it required additional services to reach you. For this type of problem, your package is usually at your local carrier location.
In addition to their delicious taste and great smell, Lip Smackers have an effective conditioning formula. The multiple moisturizers and special emollients keep your lips soft, shiny and moist, as they help prevent and guard against dry, chapped and cracked lips.
Castor Oil – A natural oil obtained from cold pressing the seeds of the Castor plant (Ricinus Communis). This ingredient is an emollient, highly moisturizing and provides gloss to the lips.
Beeswax – A natural purified wax obtained from the honeycomb of the bee, Apis Mellifera. This ingredient gives the LiP SMACKER balm some of its rigidity and tack by providing a gel like structure.
Cetyl Acetate – A clear liquid ester that is light and lubricious, to give lips a soft feel.
Acetylated Lanolin Alcohol – A naturally derived emollient and conditioning agent that leaves lips with a luxurious smooth feel.
Candelilla Wax – A moisturizing, natural yellow wax derived from the Euphorbia Cerifera shrub. It provides lip balms with structure and helps lips retain moisture.
Flavor/Fragrance – Our flavors are specially designed for our products. They are comprised of both natural and artificial ingredients, all of which are GRAS (Generally Recognized As Safe) for use in cosmetic and food products. These ingredients give Lip Smackers the best flavors forever.
Polybutene – Provides lip balm with ‘tack’ and increases the wear time on the lips.
Sesame Oil – A natural oil obtained from the seeds of Sesamim Indicum plant. This oil provides lips with shine and emolliency.
Ozokerite – A white wax that adds rigidity and structure to the lip product.
Carnauba – A natural yellow wax obtained from the leaves and leaf buds of the Brazilian Wax Palm, Coperinicia Cerefera. It adds rigidity, structure and shine.
Mineral Oil – A refined liquid oil that adds emolliency and helps lips retain moisture.
Hydrogenated Soy Glycerides – Derived from Soybean Oil. It adds structure and rigidity to the lip balm and conditions dry, chapped lips.
Wheat Germ Oil – Rich in natural vitamin E, this refined oil provides antioxidant properties for your lips.
Acetylated Lanolin Alcohol – Lanolin is a natural, renewable raw material derived from shorn wool. It is a cruelty free by-product of wool washing which, if not utilized, would increase environmental problems associated with disposal.
ABeeswax – The beeswax we use is collected from honey. Once honey is extracted, Beeswax is leftover and processed for the cosmetic industry. It is not obtained in an inhume way and is not detrimental to bees.
ACarmine – Carmine is a red colorant obtained from an insect called Cochineal that lives in cacti in South America and Mexico. It is used in some (not all) LiP SMACKER products.
WE DO NOT TEST ON ANIMALS nor do any of the materials we buy have tests performed on animals.
LiP SMACKER does not use animal testing, either in-house or through outside contractors, for any safety or efficacy evaluations of our products.
At present, there are several test procedures available to LiP SMACKER that help us substantiate the safety and effectiveness of our products. All of these studies are conducted on human panelists, in a clinical setting, with physicians’ supervision and documentation. Other tests include irritation and sensitization potential, light reactivity, exaggerated usage, drug effectiveness, claims substantiation and comparative claims support.
These extensive procedures are performed by trained professionals to ensure that LiP SMACKER products are safe and provide the consumer with the proper features and benefits.
Lip Smacker lip balms are proudly made in the USA. All other Lip Smacker and Smackers products’ countries of origin are product specific but are formulated with our expert taste makers. We continue to deliver the same exceptional flavors that are loved by fans across the world. It’s our brand promise to deliver the “Best Flavor Forever” in all of our products.
All Lip Smacker balm formulas have been evaluated by a board certified toxicologist and have been deemed safe for use, and are FDA compliant. A remote possibility exists that a few individuals in the general population who are allergic to one or more of the ingredients in it, may exhibit a sensitization reaction on exposure. Please contact your physician for further medical advice.
We respect your privacy. The information you provide will not be given to any third party as we do not sell, rent or otherwise pass on any of your details to other parties.